• The front office staff at the reception will assist you during the admission

• They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference.

• They will also draw out an estimate and guide you for selecting the relevant category of room.

• In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge.

• Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalization of the patient.

• The staff will escort the patient to the allotted room/bed and make you feel comfortable.

• Your nurse will assist you in the discharge process which may take few hours to complete the process.

• Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card.

• The nurse will hand over your discharge summary and belongings (if any).

• She will also explain the medications you need to continue after your discharge and any other follow-up instructions.

• In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.

• We value your family and friends and recognize that they are an important part of your recovery process.

• For the comfort of all our patients, we request you to limit your visitors during visiting hours. i.e. (Evening 5.00 PM to 7.00 PM)

• Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.

• At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Reception Desk located in the hospital main entrance.

• Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.

• Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.

• For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.

• For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.

• For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.

• For your valuables. Please leave your at home and only bring necessary items.

• For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.

• For understanding all instructions before signing the consent forms.

Wide range of choice for patient accommodation

• Economy Ward
• A.C. General Ward
• Semi special Room (AC/Non AC)
• Special Room (AC/Non AC)
• Deluxe Room
• Suite Room
• Dedicated dormitory for stay of patients’ relatives.
• In house cafeteria /dining hall for food & beverages.
• Wide parking area for Car /Bike parking

Out Door Department registers Outdoor Patients. Patients referred to consultant’s specialist’s sub-specialist of different disciplines are offered Diagnosis Investigations and Treatment & Follow up services.

• The department timings are 9:00 AM to 2:00 PM and 4:00 PM to 6:00 PM except on Public Holidays & Sundays.

• Availability of consultants will be as per their schedules.

• Follow-up Consultation charges will be considered up to 90 days. After that new consultation charges will be applicable.

• Emergency visit will be double the Routine charges. Emergency charges will be applicable on Sundays, holidays & if they have to attend emergency on other than their routine OPD hours on weekdays.